Support - Jarte, The Free Word Processor and WordPad Replacement

Jarte - Free Word Processor and WordPad Replacement

Support

Support is only provided for Jarte Plus customers. Please read the online FAQ at the Jarte web site before sending an e-mail to Jarte support. Support requests should be sent to:

[email protected]

The e-mail address you provided when purchasing Jarte Plus should be the "from" address, or included in the body of your e-mail, for customer verification purposes.

Jarte Plus customers may also send support requests via postal mail, although e-mail is the preferred method. An updated postal address is available at the Jarte support web page. Again, please include the e-mail address you used when purchasing Jarte Plus in your support request.

Reporting Bugs

First, ensure you are using the latest version of Jarte by using our automatic online version check. The bug you have found may be fixed in the latest version. Also, please read the online FAQ before sending a bug report.

Send bug reports to [email protected] with the following information:

1. System information:

If the bug you are reporting involves a popup error dialog box that has a "copy" button use the button to copy important information to the clipboard. Then paste that information in your e-mail.

or

If the bug you are reporting does not involve a popup error dialog that has a "copy" button then go to the About panel and click the System Information button. The resulting popup dialog box shows important information about your computer. Use the "copy" button to copy this information to the clipboard and then paste it in your e-mail.

2. A detailed description of how to reproduce the problem.

3. Any other information you think may be helpful in resolving the problem.

Visit the Jarte web site for additional support information.